Pre-order Policy

Pre-order for our Premium quality baby essentials and accessories products

What is a pre-order?

  • A pre-order is an item which you have the chance to purchase in preview from the new collection or a limited edition. The item is not currently in stock, meaning the item is still in production when ordered and not immediately available on our store.

How do I know an item is a pre-order or in-store?

  • All our pre order items will be stated

What are the advantages of buying a pre-order item?

  • The advantage of buying a pre-order item is that you can guarantee the size or item you want without risking that it runs out as soon as it is available on our store.

How long will it take to ship out my pre-order?

  • Waiting times vary from item to item, the estimated waiting time is of 25 working days. Once the item is available in our store your order will be dispatched within a day.
  • If you order a pre order item with an in-stock item, please note that it’ll be sent all together once the pre item order arrives.

Please note, when buying a pre-order item, you will proceed through the check out as usual & make full payment.

For any questions left unanswered from these terms, please contact us at support@phoebes.co.za

Once you place an order with us, it means that you are willing to accept these terms & conditions.